Customizable Programs Delivered by Andy Smith

Harley-Davidson Retailers - from “Good to Great”

Harley-Davidson has been in business for over 100 years and has seen many changes both corporately and in the retail arena. The major change in the retail organization occurred in the last 25 years. This program details the major changes that Andy saw implemented successfully that have made the Harley-Davidson Retail Organization one of the most successful in the country. Attendees can apply the most appropriate changes to their own culture and leave with a change strategy that will help grow their business. Andy Smith’s experience and direct involvement with this period makes this seminar not only highly valuable but entertaining as well.

(When did you last see an audience that was not involved, listen or remember anything?)

Organizational Changes that lead to Success

There are many who have seen the corporate side of change and many who have seen the retail side of corporate change, Andy Smith was involved with both sides of the organizational change in the 25 years he has been involved with Harley-Davidson. This program deals with the major forces that Andy observed that drove the changes that Harley-Davidson implemented to achieve the success that the world has seen. Attendees will find many parallels with their own businesses and leave with ideas on how to improve their own cultures and organizations.

Thinking for a change - Innovation

How do leading organizations use creativity and innovation to grow, improve, and solve problems? That’s just one of the secrets of innovative success that Andy Smith reveals in this highly acclaimed keynote. He walks audiences through the steps they can take to generate better ideas, get to the core of chronic problems and invigorate their business.

In this session you will learn how to:

• Understand the power of your creative abilities
• Develop ideas as a team.
• Give permission for your team to have great ideas
• Take action on their best ideas.

(This noisy, fun and memorable, high-impact presentation shows how creativity can be applied to produce better results and enjoy work more than ever before.)

Customers for Life - Loyalty not Satisfaction

The tie between employee satisfaction, customer satisfaction and margins are well documented. Harley-Davidson has been extremely successful over the last 100 years because of the way it has addressed these issues to enroll the loyal customers it nurtures and serves. This is based on solid values, great people, consistent performance and great training. Get involved with this program and find out some of the ways that Andy has seen how Harley-Davidson has done this each and every day using a love of the product, common sense and respect for the customer. Leave with some great ideas on how to create a customer service culture that will endure.

Gaining Discretionary Effort through Leadership Values

This program on Leadership is interactive and somewhat introspective. It is designed to help a potential leader understand the difference between management and leadership and how one will get physical commitment (attendance) and the other will get emotional commitment (discretionary effort and loyalty in hard times). The best companies (such as Harley- Davidson) have been built on the latter rather than the former.

Once the difference is understood, then understanding ones own critical values and how to make sure that your behavior reflects these values is covered in the next part of the program. The last part talks about the culture one works in and how critical it is to understand it and even write stories into it.

It is not a standard leadership seminar!!!!! This course takes the participants mind off work for a few hours and into their own lives, after all if you are not living the life you want (living your deepest values) for over half your waking hours, it is a crying shame.

Leading to Ethics

This session covers 10 leadership strategies for building a high integrity organization. Based on the book, Leading to ethics co-written by Andy Smith, this session is a primer on ethics for those who have not quite decided if they want to spend the rest of their life in jail or, running a high quality organization. You know all this stuff but haven’t heard it lately!

The Six Thinking Hats – A DeBono Program

The difference between brilliant and mediocre teams is not so much their collective mental equipment but how well they use it and how well they work together. The Six Hats method makes participants think in parallel and in focus about all sides of an issue. By mentally wearing and switching symbolic “hats,” people separate thinking into six categories for analyzing and resolving issues objectively, quickly, thoroughly, and correctly.

• An Englishman, married to an Irishwoman with Canadian Children living in the USA will always have a slightly different point of view to most!!
• Most programs delivered as a keynote or workshop.
• Customization and humor are free with purchase.